NBC is the oldest serving bank in Tanzania with over five decades of experience. We offer a range of retail, business, corporate and investment banking, wealth management products and services.
Job Summary
To achieve agreed sales targets in line with the business objectives through pro-active selling of Retail banking lending and deposit products and at the same time providing excellent customer service.
Job Description
Sales to Retail Customers
- Deliver exceptional sales performance by identifying and meeting customer needs through selling & cross selling of Bank’s consumer lending and deposit products.
- Provide direct “hands on” sales support (quality lead generation and effective follow up) to generate and convert quality leads into sales.
- Participate in sales campaigns to meet specific targets.
- Maintain own sales performance statistics for management information usage.
- Complete account opening and loan documentation together with customers in line with NBC Bank policies and requirements and submit to Line Manager/Team leader for review before submitting to operations for processing.
- When selling loans to Retail customers, complete the financial analysis and statement review on customer accounts.
- Where customers do not meet the minimum criteria, advise the customer verbally or in writing as the customer requires. Report such denials to the Line Manager on a daily basis.
- Check correctness of each new account application, loan document and all other customer documents.
- Comply with general NBC Operational risk & Rigour requirements e.g. Health & Safety standards and security of premises, KYC and anti-money laundering regulations.
Operational Rigour and Compliance with KYC requirements
- Ensure accuracy of each new account application, loan document and all other customer documents. Lead
- Generators (LGs) are held personally accountable for accuracy and quality of these and supporting documents that they complete and submit.
- Achieve operational rigour excellence in all aspects of procedures and processes personally undertaken to ensure green audit.
- Follow the Retail end to end account opening ensuring new accounts are authorized and KYC compliant.
- Escalate any items that exceed the agreed service level time lines or where there are unresolved KYC requirements, to the Line Manager.
- Comply with general NBC operational risk & rigour requirements e.g. Health & Safety standards and security of premises, KYC and anti-money laundering regulations.
Provision of Customer Service
- Refer to the appropriate department/ team leader any query for products outside his/her portfolio or queries within their products.
- Advice customers as soon as new loans are approved and encourage draw-downs on the new loans and the same should be done for new accounts opened.
- Open scheme loan accounts referred by the Scheme Loans Relationship Managers
Contribute to Development of the team and personal development
- Share knowledge and experience with other Lead Generator in the team.
- Deputize for the Line Manager whenever required.
- Agree annual performance objectives with the Team Leader, including specific sales targets.
- Pursue continued improvement in personal development by participating in development programmes and trainin
Qualifications
Advanced Diploma, Digital familiarity (Meets some of the requirements and would need further development), Experience in a similar environment, Openness to change (Meets some of the requirements and would need further development), Product and/or Service Knowledge (Meets all of the requirements), Sales Management (Meets all of the requirements)